Prior to signing up with 99designs, I researched a number of other competitors. I found 99designs to be extremely easy to navigate, incredibly accommodating and above all else, they're customer service reminds me of Zappos. They GENUINELY have an interest in your needs and making sure they can problem solve and find a solution for you whenever any issues arise. To add their process of allowing you to filter through creative designs before committing or receiving a full 100% refund is amazing! You really get to see what you're buying before you buy it!